(PARTIAL WORK FROM HOME + GROWTH OPPS!)
We are a Small and Growing- Local IT company in incredible growth mode, and we are looking for a unique and talented individual to join our growing team!
–Are you looking for a less stressful and family oriented work environment?
–Are you looking for an opportunity that encourages and provides advancement and growth?
This may be the perfect opportunity for you if you can answer YES to the following:
*YOU HAVE EXTENSIVE EXCHANGE/MSO365 experience
*You have recent experience with the migration/implementation and building/troubleshooting multiple servers
Job Type: Full-time
LOCATION: Santa Rosa, CA (THIS POSITION IS CURRENTLY HYBRID – PREDOMINANTLY REMOTE FROM HOME. OCCASIONAL IN-OFFICE IS TO BE EXPECTED ON CERTAIN PROJECTS)
The Advanced Server/Network Tech is the perfect technical position for someone who enjoys working directly with customers to design and implement technical solutions on a project basis, has a passion for solving complex technical problems and mentoring others to do the same, stays abreast of technology trends and advancements, and thrives in a fast-paced and dynamic environment.
In this position you will provide hands-on (literally), pre-sales support and own the post-sales
relationship and technology roadmap for key Managed IT Services clients.
*The result of this is accountability for creating and maintaining long-term relationships with our most strategic clients.
*This is accomplished through gaining an intimate knowledge of the client’s business, helping them infuse their strategy with technology, and serving as their advocate within our company to ensure seamless delivery of services in the areas of Reactive Support, Centralized Services, Proactive Support, and Network Administration.
**PLEASE READ THE ENTIRE JOB DESCRIPTION PRIOR TO APPLYING**
Qualifications and Experience:
●Minimum three years’ experience in a Managed Service Provider environment.
●Minimum five years’ experience within relevant IT fields.
●Preferred -Associate or Bachelor degree, in computer science, information sciences, or related field -Preferred (not required with adequate skills/experience)
●Familiarity with the following brands: APC, Apple, Cisco, Cisco Meraki, Datto, Dell, HP, Intronis, Lenovo, Microsoft, Netgear ProSafe, QNap, SonicWALL, Sophos, Synology, Ubiquiti,iOS, Android
●Experience using Autotask, Kaseya, IT Glue, Printer Logic, Addigy, AWS, is A PLUS
●Certifications Preferred: • CompTIA A+ • CompTIA Net+ • CompTIA Security+ • MCDST MCSA
●Experience with Migrating, Replacing or Decommissioning Servers
●Clean Driver’s License required
EXPERTISE AND CORE COMPETENCIES (REQUIRED)
●Passion for delivering remarkable customer experience and success.
●Excellent understanding of troubleshooting the client and server operating systems outlined in the Main Job Tasks & ●Responsibilities section below.
●Ability to communicate complex IT concepts and solutions to non-technical clients.
●Strong interpersonal, communication, and collaboration skills.
●Diagnosis skills for technical issues.
●Ability to multi-task and adapt to changes quickly.
●Understanding of support tools, techniques, and how technology is used to provide IT services
●The ability to work with multiple clients in multiple environments
●Strong decision making and outstanding project management skills.
●Be self-motivated, reliable and punctual.
●Strategic, detail orientated, and creative/innovative
●The ability to learn and/or work efficiently with a “ticket system”
●Integrity in self and service
MAIN JOB TASKS & RESPONSIBILITIES
●Conduct network discoveries and customer onboarding for new managed service customers.
●Identify, propose, design, and deliver proactive and appropriate infrastructure upgrades/projects for existing managed service customers to enable a more productive, secure and stable environment in line with best in class IT practices.
●Lead options discussions with customers that take their needs and business into consideration but does not jeopardize the IT goals of a more secure, stable, and productive environment.
●Provide exceptional customer experience and technical expertise on inbound calls, and escalated tickets generated by our customers.
●Log time entries and notes for support and maintenance performed using our PSA.
●Provide customers with timely written and oral updates regarding their projects and/or cases.
●Update and maintain customer information in our documentation system as changes in their environment occur.
●Create or update documented policies and procedures for the use of technical staff when new issues occur that may impact multiple users.
●Participate in our on-call rotation with the Level 2 and 3 Help Desk and Engineering staff.
Troubleshoot issues relating to:
*Windows Server 2008/2012/2016 and SBS variants
* VDI, VM/Ware, and Hypervisor
*Windows domains and workgroups
*Windows networking (mapped network drives, shared folders, printers, etc.)
*User profile creation and modification
*Group Policy Objects
*Firewall Configuration (VPN, port forwarding, etc.)
* Onsite Exchange and hosted Exchange environments (Office 365, Google Apps)
*Hardware diagnostics (servers/workstations/laptops)
* Microsoft Office Suite (2007-2016)
* Windows 7/10
* MAC OS
*Android/iPhone/Blackberry/Windows Phone OS’
* Cloud phone providers such as DSCI, Jive, and SKYPE.
*Third party applications with the assistance of the vendor’s support staff.
HOURS: MON-FRI 8:30AM -5PM
Wage: Hourly sliding scale (DOE)
(This role is compensated OT for weekend project work and after hours support.
With our On-Call rotation schedule, our Engineers are on-call only 1 week out of every 6 weeks! You can now plan your weekends and enjoy your quality time without being on-call all the time!)
Benefits and Perks Include:
●Medical, Dental, Vision, Life, Disability, AFLAC
●Company cars provided for travel to client sites from the office
●Company Credit card for gas and business related expenses
●Diversity in work assignments
●On the job learning and development, as needed and on-going
●We are flexible with personal time. We understand life happens.
●Fridge packed with FREE Snacks and refreshments
●Tool Stacks!! (We are always looking for and open to trying the latest and greatest, and we proactively seek out new tech trials and software)
●Open Door Policy with ownership and leadership. (Ideas, concerns, input, feedback is always welcome – we are always looking for ways to continuously improve and who better to listen to than our teams and clients!)
***Growth opportunities, pay increases and ad hoc bonuses
(We have promoted our Tier 3’s into a Client Technical Advisor / Project Lead Role, which becomes Salary + Bonuses, as an example of some of our growth opportunities)
We partner with small to mid-size businesses who recognize the value of leveraging technology to succeed. We do this by consistently providing our customers with excellence, while instilling a culture that empowers and encourages our team to enjoy success, flexibility, and work-life balance in their own lives.
For more details or to be considered for this position, please respond with your resume.
Additional details will be discussed in a preliminary phone interview with our Talent Specialist, Jen Crowe
To apply for this job email your details to email@example.com